For rural Texans, the Postal Service is a lifeline, but some say it’s been in decay for years
The problems with Denice Harlan’s mail didn’t start with COVID-19, the financial challenges of the United States Postal Service or the political tensions before a fiercely contested presidential election.
Yes, a check she was supposed to receive months ago got lost without ever reaching her office in Giddings, about 50 miles east of Austin. But her biggest concern is how delays have become more frequent and customer service has worsened in her rural town during the past several years.
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